We're very happy with the backup solution that EdgeSafe PST2PST Backup provides. Centralised management, and the ability to backup PST archives incremently was a must for us, and the software does this well. Support is also fast and efficient.
Then the email support request is evaluated and dispatched accordingly to the most appropriate person to handle it.
In most of the times the problems are solved using email communication, but if DataMills determines that it seems to be too problematic for email correspondence, we will call you back, or coordinate a support call back to gather some more details, and sometime even offer to take a remote control of your computer.
When sending your support request, please send a detailed message describing the problem and your environment.
Support request can also be initiated by filling the Contact Us form, and describing the problem in the free text area.
"DataMills technical support is above and beyond the industry standard. We always get quick response times with an eagerness to solve our problems." Randy Vaughh, Oriental Weavers, IT Department